Privacy Policy

Radka Wood Nutrition (“we”, “us”, “our”)

1. Introduction

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, hold, disclose and secure your personal information.

2. What Personal Information We Collect

We collect information you provide when you:

  • book coaching services (e.g., name, email, phone, address);

  • fill out intake, assessment or health questionnaires;

  • subscribe to newsletters and updates;

  • communicate with us via email, forms or social media.

We may also collect:

  • payment or billing information (processed securely via third-party providers);

  • session notes or program progress notes necessary to deliver services;

  • analytics and website interaction data through cookies and online trackers.

3. How We Collect Information

We collect personal information:

  • directly from you when you book or enquire;

  • automatically via our website (e.g., cookies);

  • from third parties, only with your consent.

4. How We Use Your Personal Information

We use your information to:

  • provide coaching services, support and program delivery;

  • communicate important booking and session details;

  • personalise and improve our services;

  • comply with legal obligations.

5. Disclosure

We may disclose your information to:

  • our service providers (booking platforms, email systems, payment processors);

  • law enforcement if required by law;

  • third parties, only with your consent.

6. Data Security

We take reasonable steps to protect your information from misuse, interference, loss or unauthorised access and disclose it only as permitted by law.

7. Access and Correction

You may request access to or correction of your personal information by contacting us in writing.

8. Cookies

Our website uses cookies to improve performance and user experience. You can manage cookies via your browser settings.

9. Changes to Policy

We may update this policy from time to time. The latest version will always be on our website.

Terms & Conditions of Purchasing Coaching Services

Radka Wood Nutrition

1. Acceptance

By booking and paying for services with Radka Wood Nutrition, you agree to be bound by these Terms & Conditions.

2. Services Offered

We provide:

  • Initial 1:1 Online Consultations (60 min);

  • Follow-Up Coaching Sessions (45 min);

  • 12-Week Coaching Programs with weekly calls and ongoing support.

All services are described on our website and booking platform.

3. Your Responsibilities

You agree to:

  • provide accurate information needed for coaching;

  • engage honestly and actively in sessions;

  • respect the scheduled times and commitments.

4. Pricing and Payment

Prices shown on the website (e.g., $167 for initial consult, $117 for follow–ups, $1,497 for 12-week program) are in AUD and include GST where applicable.


Payment is required in full or per agreed instalments before services commence. Payments are processed via secure third-party services.

5. Consumer Guarantees (Australian Consumer Law)

Under the Australian Consumer Law (ACL), you have rights to services that are:

  • provided with due care and skill;

  • fit for purpose;

  • delivered within a reasonable time.

If services do not meet these guarantees, you may be entitled to remedies, including re-performance or compensation. These statutory rights cannot be excluded.

6. Cancellations & Refunds

Because coaching is a personalised service:

  • Refunds are considered on a case-by-case basis and assessed in light of ACL guarantees.

  • You may cancel or reschedule sessions:

    • >24 hours before the session without fee;

    • <24 hours may incur a cancellation fee or forfeiture of that session.

For longer programs (e.g., 12-week), cancellations must be requested in writing; terms of refund or credit will be assessed fairly.

7. Intellectual Property

All coaching materials, templates, guides and resources remain our intellectual property. You may use them only for your personal coaching engagement and not distribute or reuse commercially.

8. Confidentiality

All personal information and session content is treated as confidential. We do not disclose it to third parties unless required by law or with consent.

9. Limitation of Liability

To the fullest extent permitted by law, our liability for any loss or damage arising from the services is limited to the amount you paid for the relevant service.

10. Dispute Resolution

If a dispute arises, we will attempt resolution through mediation. If unresolved, disputes may be referred to an appropriate tribunal or court in Australia.

11. Governing Law

These terms are governed by the laws of Australia.